FREQUENTY ASKED QUESTIONS
If you have a question, you might not be the first to ask it. We've created categories to make it as easy as possible for you to find the answer to your question.
Still can't find what you're looking for? Don't worry! Just send us a message and one of our employees will help you.
When will the Rein Sensors be delivered?
After you order, the sensors will be shipped as soon as possible, usually within the following week. You will receive a tracking code in your mailbox to follow your package.
Is it possible to measure lead rope pressure with the sensors?
The IPOS Rein Sensor can measure all types of tension. The sensors are used for rowing, in Dog walking on a leash and thus can also measure the tension on a lead rope. The app, however, is set to always register two sensors at the same time. So it needs two sensors connected to collect data. Simply put one sensor in your pocket and one on the lead rope to start collecting data.
Can the sensors detect injuries?
We are working to detect injuries with the Rein Sensors. For now, it's not possible.
I have issues with my old Rein Sensors (before 2017)
Setting the Right Com Port
Can the sensors detect if it's me or my horse causing the pressure?
One of my sensors shows a blue light, the other a green one, and they are not connecting to my phone. What do I do?
Unfortunately we don't have a long-term solution for this issue yet, but there is definitely a quick fix. Simply place the sensors on the charging pad, until they start charging. When you lift them up, they will automatically reset. Don't worry, this will not disconnect the sensors from your phone.
How do I update my rein sensors?
If a software update is available for your Ipos rein sensors. You will see the UPDATE option appear in the rein sensor setup.
On which smartphones does the app work?
Can I use the app without the Rein Sensors?
Yes, this is possible. You can analyze your riding with the Ipos app that contains a recap of your training sessions with the intensity score, full-ride analytics and a graphical display of performance (location).
Is the app use included in the price of the Rein Sensors?
To use the Rein Sensors and read out the real-time rein sensor data, you can download the app. Live use of the app is always free. If you would like to have access to your saved trainings and use these to analyze your training, you will need a subscription.
Can I register multiple horses?
At the moment you can only register one horse per account. We are working very hard to make the tracking of multiple horses in one account possible. If you cannot wait, you could create an extra account with a different email address to register another horse.
My training was stopped. The app crashes during the training.
Your phone is set to save battery by not allowing apps to run in the background. After not using your phone for 5 minutes the app is automatically killed by your phone. Disable the battery saving mode under your phone settings to allow the Ipos app to keep tracking the phone, even when you are not actively looking at the screen.
How can I cancel my subscription?
For now the Ipos app is completely free. If you wish to cancel your membership, send an email to email@example.com and we will cancel it for you. You don't have to give us a reason but it does help us improve the app for other users!
To what distance can the app retrieve data? (if used with Rein Sensors)
The reach of live streaming is 40 meters. This does depend on local circumstances.
Can I also film while I'm using the app? (if used with Rein Sensors)
The IPOS app does not support this feature in the app. Of course you can always take a separate camera to film your training with and analyse the rein tension data afterwards. We recommend making separate recordings per exercise. For example your pressure increases during extended trot. Measure only one extended trot. Stop the training and save this part separately. Repeat the exercise and see if you can improve the balance of the horse. This should result in a light steady rein tension throughout the extended trot. Check your progress by comparing the sessions. TIP: Change the name of each session before you save it.
Is there audio feedback?
The IPOS App does not give audio feedback yet.
What do the numbers mean on the intensity and fitness levels?
As you've noticed, our app gives you a number to tell you how intensive your training was. This number is based on a horse's average heart rates in walk, trot and canter. The number in itself will not give you much to work with after one training. The number will be higher if you've trotted or cantered more, because a horse's heart rate is higher during those gaits.
How can I do research with the app and sensors?
Rein tension data is stored in a logbook, per calendar day the recordings are saved in sessions. Clicking on a session allows you to view some statistics such as left and right rein tension. In the app you can also look at the data in a graph. You can swipe and zoom in and out analysing your data. For research, you might want to use raw data in Excel. We allow you to download the data per session as a CSV file. For example, in Excel you can analyze all 80 data samples that we collect per second. We use a universal time stamp that allows you to sync with other data sources as well.
What happens with my data? Is my data protected?
What will I get when I download my raw data?
After you download your raw data, you will have a CSV file with all your measurements. The Rein Sensors register data every 12.5 msec, so 80 times per second. All this data will be in one column at first.
Why does it say "User does not exist" when I try to log in to My Ipos?
You've probably created an account in the app using a Google, Facebook or Apple account. Unfortunately, because of privacy laws in the Netherlands, we are not allowed to give out data to those accounts. The best way to solve this is by logging out and creating a new account using your email address and a password. You will have to reapply for the Ipos Membership, so you might not immediately be able to measure rein tension.
I just logged in to My Ipos but I don't see a Download button.
This happens a lot but fortunately it doesn't mean that your data is not there. Make sure your browser remembers your password and keeps you logged in, then close the browser. If you click on the link in your email again, you should now see a Download button.
What is good rein pressure?
This is probably the most asked question we get. The optimal pressure is not yet defined by science. So we have to go with the next best thing; being what experts say about this. Throughout all horse riding disciplines whether it is dressage, western or racing it is commonly excepted that we strive to make the horse obey to the lightest (rein) pressure. The FEI talks about “lightness” as a result of collection and making it seem like the horse is doing it by himself. With this horse welfare should always be on the top of your mind.
To give you some direction: in English style riding we see young or untrained horses with tension around 4-6 kilogram and collected dressage horses not exceeding 2 kilogram anymore.
Secondly we strive for symmetry in the reins and thus balance in the horse. The end goal should be to make the horse strong and supple on both sides of the body. To get there one might need to use a bit more pressure on one side temporarily. But this should not be the end result. In general, we see about 75% of the riders with more tension in the right rein, often making them less supple to this side as well. Whether this asymmetry is caused by the rider or the horse does not matter. It is up to the rider to straighten the horse or find out why the horse can’t.
We know that a lot of different factors cause a horse to be heavy on the bit, non-responsive to aids or asymmetrical. Ask your coach to help you with this and use the sensors to track your progress.
What is the difference between contact and rein tension?
Can I give a demo with the app and the sensors?
Is the Duo Charger included with my purchase of the Rein Sensors?
Sadly, it is not. However, you can now purchase them together as a Combo Deal, which you can find in the Shop.
With which type of plug does the Duo Charger come?
The Ipos Duo Charger comes with three interchangeable plugs, for Europe, the UK and the USA. If your country uses a different type of outlet, you can either use an adapter or a different cord, since the charger comes with a separate cord.